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News/Staged Linguistic Seeding: Grounded Query Expansion for Verified-Unit QA in AI Contact Centers
arxiv
PublishedSeptember 2, 2026 at 4:00 AM
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Staged Linguistic Seeding: Grounded Query Expansion for Verified-Unit QA in AI Contact Centers

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arXiv:2609.00844v1 Announce Type: new Abstract: Customer-service QA in an AI contact center (AICC) runs under deployment constraints that benchmark QA misses: tight voice-hotline latency and a high cost for unsupported or wrong automatic answers. We deploy a system that answers only from a closed se

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