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News/Orchestration is the new challenge for CX in the age of AI agents
venturebeat
PublishedAugust 26, 2026 at 2:30 PM

Orchestration is the new challenge for CX in the age of AI agents

Orchestration is the new challenge for CX in the age of AI agents
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Presented by Tata Communications Enterprises are deploying AI agents, voice AI, and automation across messaging, voice, and digital channels faster than the architecture meant to support it. Most of that deployment has involved attaching conversational AI to legacy systems never built for it, says G

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