openai
PublishedNovember 13, 2026 at 8:00 AM
Shield helps technicians hand off legacy portal work with OpenAI
Publisher summary· verbatim
Shield uses OpenAI to help IT technicians hand off work in legacy portals. Its Forge agents navigate systems so technicians can focus on issues needing their judgment.
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The Bubble Brief
MON · WED · FRIRead AI insights every Monday, Wednesday and Friday — top movers, new models, story of the week.
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Originally published on openai ↗